Frequently Asked Questions

Tap "Buy Now" on any product or service page, or message us on WhatsApp. We confirm every order personally, answer your questions, and guide you through the ritual, delivery, and payment steps.

Yes. Rituals are performed by Master Ding, a practitioner of the orthodox Taoist temple lineage, at a consecrated altar. Every order includes a full video of your ceremony, filmed with your name and intention, before anything ships.

You receive a custom video of the complete consecration sequence — your name being written and the full ceremony — before your item is shipped. This is our non-negotiable standard for every order.

Ritual preparation takes 3–5 business days after booking. Once your item ships via FedEx or DHL, delivery typically takes 5–12 business days depending on your country and customs. See our Shipping Policy for details.

Yes, we ship worldwide with FedEx or DHL. Tracking is provided for every order as soon as it leaves our hands.

We accept major credit and debit cards, PayPal, and Wise. After booking, we confirm your order on WhatsApp and send a secure payment link or invoice — you never send card details through chat.

If you change your mind before your ritual begins, we refund you in full — no questions asked. Personalized, consecrated items are final sale once the ceremony is filmed with your name, because they cannot be resold. If a physical item arrives damaged or defective, we replace it or refund it within 14 days of delivery. See our Refund Policy for full details.

Master Ding personally follows up on every order. If something does not feel right, message us on WhatsApp or email auracloudtao@outlook.com and we will work with you to make it right.

Yes. You receive a tracking number by WhatsApp or email as soon as your order ships, and you can follow it on the FedEx or DHL website.

Depending on your country, customs duties, taxes, or import fees may apply and are the responsibility of the recipient. We are not able to calculate these in advance.

Qi Men Dun Jia (奇门遁甲) is an ancient Chinese strategic divination system used for timing, decision-making, and understanding the hidden energy patterns behind a situation. Master Ding offers personal Qi Men readings by video and written summary.

No. Our services are offered for educational, cultural, and entertainment purposes. They are not medical, psychological, legal, or financial advice, and results vary from person to person. Always consult a qualified professional for health, legal, or financial matters.

Not at all. All services and products are offered in English and designed for Western seekers. You only need to share your name and intention.

Absolutely. Just tell us the recipient's name and intention during booking, and the ritual and inscription will be prepared for them.

We collect only what is needed to perform your ritual and deliver your order: your name, shipping address, email/WhatsApp, and the intention you choose to share. We never sell personal data. See our Privacy Policy for details.

Yes. Aura Cloud Tao is operated by AuraCloud Consulting LLC, 126 Daphne Way, Broomfield, CO 80020, United States. For any inquiry, email auracloudtao@outlook.com.