Refund Policy
Last updated: August 2026 · Applies to all Aura Cloud Tao orders
Our Promise
We want every seeker to feel respected and fairly treated. Master Ding personally follows up on every order, and if something is not right, we work with you to make it right. This policy explains exactly what to expect before and after your ritual begins.
1. Cancellation Before Your Ritual Begins
If you change your mind before your ritual begins, you may cancel and receive a full refund — no questions asked. Just message us on WhatsApp or email us before the ceremony is performed.
2. Personalized Consecrated Items (Final Sale)
Talismans and ritual items are hand-written and consecrated with your name and intention at the altar, and the ceremony is filmed before shipping. Because each piece is unique and made only for you, these personalized items are final sale once the ritual has been filmed. They cannot be resold or returned. This is why we always confirm your order details and send the ceremony video before your item ships.
3. Physical Product Damage or Defects
If a physical item arrives damaged or defective, contact us within 14 days of delivery with photos of the item and packaging. We will ship a replacement or issue a refund for the item, including reasonable shipping costs, at our discretion.
4. Digital Services & Readings
Qi Men readings, Feng Shui consultations, and other personal guidance are delivered digitally (video and/or written summary). Once a reading has been delivered, it is non-refundable. If a service was paid for but not delivered, you will receive a full refund.
5. Satisfaction Follow-Up
If you are not satisfied with how your ritual was performed, message us within 14 days of delivery. Master Ding will personally review your situation and offer a goodwill resolution, which may include a new ritual, a replacement item, or a partial refund — determined on a case-by-case basis. Because spiritual results are personal and cannot be measured, we cannot guarantee specific outcomes, but we always guarantee respectful, honest treatment.
6. How to Request a Refund
Message us on WhatsApp or email auracloudtao@outlook.com with your order details. We respond within 2 business days. Refunds are issued to the original payment method within 5–10 business days after approval.
7. Important Disclaimer
Our services and products are offered for educational, cultural, and entertainment purposes. They are not medical, psychological, legal, or financial advice, and no specific outcome is promised or guaranteed. See our Terms of Service for full terms.