Shipping Policy

Last updated: August 2026 · Applies to all Aura Cloud Tao orders

1. Ritual Preparation Before Shipping

Every talisman and ritual item is made to order. After booking, Master Ding performs the consecration ceremony within 3–5 business days. You receive the full ceremony video before your item is shipped — we never ship before the ritual is completed and filmed.

2. Carriers & Transit Times

Orders are shipped worldwide via FedEx or DHL. Delivery typically takes 5–12 business days after shipment, depending on your destination, customs processing, and local carrier conditions. During peak seasons (holidays, Chinese New Year) delivery may take longer.

3. Tracking

A tracking number is provided by WhatsApp or email as soon as your order ships. You can follow delivery on the FedEx or DHL website. If your tracking link stops updating for more than 7 days, contact us and we will investigate with the carrier.

4. Customs, Duties & Taxes

Depending on your country, customs duties, import taxes, or clearance fees may apply. These charges are determined by your local customs authority and are the responsibility of the recipient. We are not able to estimate or pay them on your behalf. Please check your country's import rules before ordering.

5. Delivery Address

Please double-check your shipping address before confirming your order. If a package is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment. Reshipping costs may apply for address errors or unclaimed packages.

6. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, notify us within 14 days of the expected delivery date with photos of the damaged packaging or item. We will ship a replacement or issue a refund for the item — see our Refund Policy.

7. Questions

For shipping questions, message us on WhatsApp or email auracloudtao@outlook.com.