Privacy Policy

1. Who We Are

Aura Cloud Tao is operated by AuraCloud Consulting LLC, 126 Daphne Way, Broomfield, CO 80020, United States. This policy explains what personal information we collect, why we collect it, and the choices you have. We respect your privacy and never sell your personal information.

2. Information We Collect

• Information you provide: your name, shipping address, email address, WhatsApp details, and any intention you wish to include in your ritual, plus payment confirmation details.
• Information collected automatically: when you browse our site, we may collect usage data such as pages visited, device type, and approximate location through analytics cookies (with your consent).
• Payment data: we do not store card numbers. Payments are processed by secure third-party processors (such as Stripe or PayPal), who may retain their own records under their policies.

3. How We Use Your Information

• Performing your ritual — inscribing your name and intention on the talisman.
• Fulfilling and shipping your order, and sending your ceremony video.
• Communicating with you about your order, including via WhatsApp and email.
• Sending newsletters or offers you have subscribed to (you can unsubscribe anytime).
• Improving our website through analytics, where you have consented.

4. Cookies & Analytics

Our website uses cookies and similar technologies. Essential cookies keep the site working. With your consent, we also use analytics and marketing tools (including Google Tag Manager and Google Analytics) to understand site usage and improve our services. You can accept or decline these through our cookie banner, and you can withdraw consent at any time by clearing your browser cookies or contacting us.

5. Sharing Your Information

We share information only with service providers needed to run the business and fulfill orders, including:

• Hosting and content providers (e.g., Vercel, Sanity) that store website content.
• Payment processors (e.g., Stripe, PayPal) that handle transactions.
• Shipping carriers (e.g., FedEx, DHL) for delivery.
• Email and analytics providers (e.g., Brevo, Google) where you have consented.

We do not sell, rent, or trade your personal information to third parties. We may disclose information where required by law or to protect legal rights.

6. Data Retention & Security

We keep personal information only as long as needed to fulfill your order, comply with legal obligations, and handle any follow-up or disputes. We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing.

• California (CCPA/CPRA): California residents have the right to know what personal information we collect, request deletion, and opt out of the sale or sharing of personal information. We do not sell personal information.
• EEA / UK (GDPR): individuals in the EEA or UK have the right to access, rectify, erase, port, and restrict or object to processing of their personal data, and to lodge a complaint with a supervisory authority.

To exercise any of these rights, email auracloudtao@outlook.com and we will respond within the timeframe required by law.

8. Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

9. International Transfers

We operate globally, and your information may be processed in the United States or other countries where our service providers are located. By using our services, you consent to such processing.

10. Changes to This Policy

We may update this policy from time to time. The current version is always available on this page. See our Terms of Service and Shipping Policy for related information.

11. Contact

For privacy questions or requests, email auracloudtao@outlook.com or message us on WhatsApp. Our address is 126 Daphne Way, Broomfield, CO 80020, United States.